Refund policy

NIGHT YARD RETURN AND REFUND POLICY

Night Yard is operated by GLO YRN LLC.

30-DAY RETURN WINDOW
Customers may request a return within 30 days after delivery. To qualify for a change-of-mind return, an item must be unused, unworn, unwashed, and returned with its original tags, packaging, and hygiene seals intact.

HYGIENE-SENSITIVE ITEMS
Underwear and socks that have been worn, washed, removed from sealed hygiene packaging, or opened beyond what is reasonably necessary to inspect them are not eligible for a change-of-mind return. This restriction does not reduce a customer's rights when an item is defective, damaged, materially different from its description, or sent incorrectly.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS
Contact us within 30 days after delivery with the order number and clear photographs when reasonably available. After review, we will provide an appropriate remedy, which may include a replacement, refund, or another customer-approved resolution. Night Yard covers reasonable return shipping when the return results from our error or a confirmed product defect.

STARTING A RETURN
Use the contact form at /pages/contact or call 321-945-2824 before sending any item. Include the order number, item, and reason for the request. If approved, Night Yard will provide the correct return instructions and destination. Do not send returns to the customer-support mailing address unless Night Yard specifically instructs you to do so in writing.

We do not charge restocking fees. Customers are responsible for return shipping on approved change-of-mind returns unless applicable law requires otherwise.

REFUND TIMING
Approved refunds are issued to the original payment method after the returned item is received and inspected, or sooner if no return is required. Night Yard processes approved refunds within 5 business days. Banks and card issuers may require an additional 5–10 business days to post a credit.

Original shipping charges are refunded when an order was incorrect, defective, damaged, or when required by law. They are not refunded for an ordinary change-of-mind return.

EXCHANGES
When inventory is available, Night Yard may offer an exchange. The fastest option may be to return the original item and place a separate order after approval.

ORDER CHANGES AND CANCELLATIONS
Contact Night Yard as soon as possible. If fulfillment has not started, we will make reasonable efforts to update or cancel the order. Once fulfillment begins, the standard return process may apply.

This policy does not limit rights that cannot legally be waived.

Customer-support mailing address: 57 S St Andrews Dr, Ormond Beach, FL 32174, United States. This is not a return address unless Night Yard provides written instructions. Phone: 321-945-2824.